Hello, We appreciate you reaching out to us but we'd like to clarify some of the claims you are making. I could have accepted not getting the items, I can't accept them just taking my money.
![right stuf inc right stuf inc](https://www.animenewsnetwork.com/thumbnails/max300x600/encyc/A46-2916207253.1404008390.jpg)
I used paypal so I am submitting a fraud claim, but even if I get this resolved I don't see myself using this company anymore. They never mentioned anything about a time limit for returning forms and took no consideration for delays due to covid (tho their own website even even told customers their shipments could be later due to covid). They claimed the never received the form and since so much time had passed they could no longer do anything for me - meaning they wanted to keep my $121.09 and not give me anything. They never responded to my first notice about the delay, and after many more months I finally gave them a call. They wanted me to fill out a physical claim form and mail it in - no email - and I let them know that due to covid I did not have access to a printer so it would take time until I could access one (I usually went to the library but they were closed in my area at the time due to covid) but I did get it done a few months later. I have been using this company for over 10 years, but this past Christmas and order I received was lost. Get better Rightstuf - you're an embarrassment of an anime company. It's embarrassing seeing all the other reviews and how people are complaining about similar things - I think Rightstuf should put more effort into making their customers happy and owning up to their screw up's then arguing with customers on this website. At this point I'd rather pay more from some other website just so I can have reliable customer service and reliable transparency. I will now go out of my way to tell people to not shop with them or deal with them in any manner. I've never been treated so poorly by a company or their customer service. and he kept on saying this was my fault and that they would do nothing to help me. I was scolded by their representative stating "I should have been an adult and updated my address." I asked why I didn't receive a forewarning email like I receive from Goodsmile, 1999Hobby etc. I eventually called Customer Service to try to talk with someone over the phone so that maybe they could call fedex right then and help me BUT NOPE. They didn't even try to talk to Fedex or aid me in any way. (Pointing fingers - real classy Rightstuf) I then went on to once more talk to Fedex managers etc, once more I was told I have no control over the package even though I'm the receipant and that Rightstuf would have to call them to right the situation - when I contacted Rightstuf once more they IMMEDIATELY closed my case and stated they can't do anything and that Fedex was lying. I once more reached out to Rightstuf to try to rectify the situation, yet my cased was immediately closed and I was told that this whole thing was on Fedex. I then turned to Fedex to try to have them reroute the package, yet I was informed by Fedex that I have no rights to my own package and that Rightstuf would have to call them and change the address. I acquired no email or reminder and wasn't informed of it being sent/shipped out until it was already in "Transit." I tried to immediately contact Rightstuf to correct the address and was told that they couldn't do anything. As any normal person, I don't focus religiously on when this specific figure would release, but I did anticipate an email possibly warning me before the figure would be released. I preordered a figure years prior to me moving states.
![right stuf inc right stuf inc](https://www.animenewsnetwork.com/thumbnails/max600x600/cms/press-release/91636/rsblu1558.jpg)
yet now I will go out of my way to avoid this horrible company. I used to order a few items here and there when I saw they were selling something I wanted.
![right stuf inc right stuf inc](https://www.animenewsnetwork.com/thumbnails/max200x300/cms/press-release/92820/rsblu1566.jpg)
Horrible Customer Service + Atrocious CompanyĪbsolutely atrocious company.